1. Application
These conditions apply whether a contract has been made
verbally or in writing. The hirer acts on behalf of all
passengers travelling on the vehicle / vehicles. If the hirer
is a company, group, or partnership, an individual must be
named as the person responsible for all the passengers
travelling. The hirer or nominated person (hereinafter referred
to as "the hirer") will be responsible for the actions and
decisions of each passenger on board including any additional
costs incurred in performing the contract, whether or not the
hirer actually travels with the party. Dublin Mini Coaches
& Chauffeur Drive (hereinafter referred to as "the
company") will accept instructions from the hirer. If the hirer
is not travelling with the party, another representative must
be chosen, and the company informed prior to the journey taking
place.
2. Quotations
Quotations are given on the basis of the most direct route and
on the information provided by the hirer. The route used will
be at the discretion of the company unless it has been
particularly specified by the hirer, in which case the route
will be clearly shown on the quotation. All quotations are
given subject to the company having available a suitable
vehicle at the time the hirer accepts the quotation. Quotations
are valid for 28 days - unless otherwise stated. Quotations are
given for coach and driver only. Any additional charges will be
separately identified and will be the hirer's responsibility -
unless otherwise specified.
3. On-Line Bookings
Bookings required within 24 hours of being placed, particularly
those required and placed during weekends or public holidays
MUST also be telephoned.
4. Use of
Vehicle
The hirer cannot assume use of vehicle between outward and
return journeys, nor for the vehicle to remain at the
destination for the hirers use unless this has been agreed with
the company in advance.
5. Route and time
variation
The company reserves the right to levy additional charges for
additional mileage or time than that agreed. The charges will
be pro rata and in accordance with the formula advised on the
booking confirmation. The vehicle will depart at times agreed
by the hirer, and it is the responsibility of the hirer to
account for all passengers at each departure time. The company
will not accept liability for any losses incurred by passengers
who fail to follow instructions given by the hirer.
6. Drivers Hours
The hours of operation for the driver are regulated by law, and
the hirer accepts the responsibility of ensuring the hire keeps
to the hours and times agreed by the company. Neither the hirer
nor any passenger shall delay or otherwise interrupt the
journey in such a way that the driver is at risk of breaching
regulations relating to his driving hours or his duty time. If
a breach occurs, the hirer will be responsible for any
additional costs incurred, unless the breach is outside the
control of the hirer. Any additional costs will be calculated
as set out at condition 4.
7. Seating Capacity
The company will, at the time of booking, agree and specify the
legal seating capacity of the vehicle to be supplied. The hirer
must not load the vehicle beyond this capacity.
8. Conveyance of Animals
No animals (other than guide dogs and hearing dogs notified to
the company in advance) may be carried on any vehicle without
prior written agreement from the company.
9. Confirmation
Written confirmation by the company is the only basis for
acceptance of a hiring or for a subsequent alteration to it's
terms.
10. Payment
Any deposit requested must be paid by the first date stated and
payment in full must be made by the second date stated - before
the start of the hire, unless otherwise agreed by the company.
The company reserves the right to add interest at the rate of
2% compound interest per calendar month, after the date by
which payment should have been made.
11. Cancellation by Hirer
If the hirer wishes to cancel any agreement, the following
scale charges will apply in relation to the total hire charge.
The cost of accommodation, meals and entrance fees which have
already been purchased by the company at the request of the
hirer, will be charged in full to the hirer, plus any
administration charges incurred by the company. Cancellation of
coach hire due to inclement weather conditions will also be
charged as set out below:
Coach Hire Days
(Prior to Departure)
Charge Applicable
10 days or more
Loss of deposit / 10% of hire cost
6-9 days
15% of cost of hire
3-5 days
25% of cost of hire
1-2 days
50% of cost of hire
Day of hire
85% of cost of hire
Arrival of coach at pick-up point
100% of cost of hire
12. Cancellation by the Company
In the event of any emergency, riot, civil commotion, strike,
lock out, stoppage or restraint of labour or on the happening
of any event over which the company has no control (including
adverse weather and road conditions) or in the event of the
hirer taking any action to vary the agreed conditions
unilaterally, the company may cancel the contract by returning
all money paid by the hirer without further or other
liability.
13. Vehicle to be
provided
The company reserves the right to provide a larger vehicle than
that specified at no additional charge unless any extra seats
are used in which case any additional pro rata charge will be
made to the hire charge. The company reserves the right to
substitute another vehicle (including those of other operators)
or ancillary facilities for all or part of the hiring subject
to such substitutes being of at least equivalent quality.
14. Breakdown and Delays
The company gives its advice on journey
time in good faith. However, as a result of a breakdown or
traffic congestion, or other events beyond the reasonable
control of the company, journeys may take longer then predicted
and in those circumstances the company will not be liable for
any loss or inconvenience suffered by the hirer as a
result.
15. Agency
Arrangements
Where the company sub-contracts vehicles from other operators
at the request of the hirer and where the company arranges
ancillary facilities such as meals, accommodation, ferries,
entrance fees, admission tickets or any other services provided
by another supplier, it does so as agent for and on behalf of
the hirer. Any terms and conditions imposed by such other
suppliers through the company shall, insofar as they are
supplied to the hirer, be binding on the hirer as if he/she has
directly contracted such services and the hirer shall indemnify
the company against any loss, claim, damage or award in respect
of a breach of supplier's terms and conditions brought about by
the hirer's actions.
16. Passenger
Property
All vehicles hired by the company are subject to restrictions
on carrying luggage for statutory safety reasons. The hirer
accepts that the driver shall be the sole judge as to whether
and to what extent passengers' property is carried. Large,
bulky items may not be able to be carried, and the hirer should
take all steps to notify the company in advance of such
requirements. The company accepts any personal property of the
hirer and passengers on the understanding that it will take
reasonable steps to avoid loss or damage. The hirer should
notify the company or the driver if items of exceptional value
are to be carried on the vehicle. It is the hirer's
responsibility to minimise risk of loss when property is left
unattended.
17. Conduct of Passengers
The driver is responsible for the
safety of the vehicle at all times, and as such may remove any
passenger whose behaviour prejudices safety. The hirer is
responsible for any damage caused to the vehicle by the
passenger for the duration of the hire. Where the hire is to a
sporting event, the hirer should be aware of the legal
requirements relating to alcohol and the conditions of entry to
sporting events / public places.
18. Complaints
In the event of complaint about the company's services, the
hirer should endeavour to seek a solution by seeking assistance
from the driver or from the company. If this avenue has
not provided a remedy, complaints should be submitted in
writing and within 14 days of the termination date of
hire.
19. Notices
No bill, poster or notice is to be
displayed on any vehicle without written consent of the
company.
20. Refreshments and Alcohol Drinks
Other than a vehicle fitted expressly for that purpose,
food and drink may not be consumed on any vehicle without prior
written consent from the company.
21. Self Drive Rentals
We can book self drive rentals for customers through our sister company irishminibusrentals.com.
Please note: all vehicles for private self drive hire are standard Ford Transit type vehicles NOT executive minibuses.
22. Changes to Bookings
Dublin Mini Coaches DO NOT accept changes to bookings through our drivers/chauffeurs.
Any change needs to be made through our Operations Team during office hours via a phone call and followup by email to info@dublinminicoaches.com
For clarification on any of the
above terms and conditions, please email us.
Dublin Belfast Newry Mini Coaches
Kylemore Works Junction
Unit 14c, Camac Park
Bluebell Industrial Estate
Dublin 12, D12 W352
IRELAND